We want you to be pleased with our products, service and prices.
COLOURS AND WOOD STAINS Colours and wood stains are consistent and are intended as a guide.
UPHOLSTERED WATERBEDS BEDS Where vinyl is used our vinyl's are tough, durable and long lasting. It is also waterproof and easy to clean. The range complies with all relevant British and European Standards for domestic purposes.
DELIVERY We accept and deliver orders within the U.K.
Included in the service, Complete waterbeds will be delivered, fitted and filled by Aquaglow's own fitters anywhere mainland U.K..
Mail order, All small items generally up to 2 kg will be delivered by the Post Office and heavier items by Parcelforce.
Goods will be sent to the credit/debit cardholders address as registered and required by the card issuer.
Goods not reported as not received 28 days from despatch will be deemed as received.
Good not reported as damaged within 3 days from receipt will be deemed as undamaged upon receipt.
DISPATCH Everything except complete waterbeds, we aim to despatch the same day.
Most complete waterbeds currently have a lead time of 3 weeks from date of deposit. A few popular waterbeds have a 2 weeks delivery date. For an accurate delivery date please contact us.
FAULTY GOODS In this extremely rare occurance, after inspection of the goods, Aquaglow will repair or replace or refund.
For one year from the date of purchase, we will reimburse our customers reasonable and fair Postage costs for faulty goods.
To avoid delays we ask that you return the goods prepaid with an accompanying note including your name and address and the nature and location of the fault.
GOODS RETURNED BUT NOT RECEIVED BY AQUAGLOW. Aquaglow cannot accept responsibility for goods returned but not received by us.
GUARANTEE. Manufacturers fault on the Mattress (seams leaks):- 5 years (whether fitted by Aquaglow Waterbeds or the purchaser. Manufacturers fault on the Heater and Thermostat when fitted by Aquaglow Waterbeds for customer (eg. when ordering a waterbed):- Five years
Manufacturers fault on the Calesco Heater and Thermostat when fitted by the customer:- Two years, on the Carbon Classic heater, and 5 Years on the Carbon Digital heater.
Manufacturers fault on everything else:- One year (except consumables which have no guarantee eg. water conditioner, vinyl cleaner, repair kit).
INCORRECTLY ADDRESSED Aquaglow cannot accept responsibility for goods sent to an incorrect/incomplete address provided by our customers.
ORDERED IN ERROR or APPROVAL. Customers are responsible for ordering the correct items. Ordered in error or goods bought on approval, items can be returned. After the items have passed inspection Aquaglow will reimburse by the method of payment paid, or a cheque, or exchange the goods received. Appropriate postage and packing must be paid by the customer and is not refundable by Aquaglow. Goods must be returned unopened, and unused, undamaged, fit for resale, with all documentation. Any Free of Charge goods included with the order must also be returned, if the customer decides to keep them they will be charge for at the current price.
Goods returned must be returned in the original packageing. If the original packaging is missing, the customer is responsible for wrapping and addressing the goods correctly and securely.
ORDERS NOT RECEIVED Please notify us first by telephone (01772 452462), and confirmed in writing within 28 days of placing the order.
PAYMENT We accept all major Debit or Credit cards registered in the U.K., Postal Orders and Post Office Transcash.
It is agreed that all Debit or Credit cards used are registered to the card holders address in the U.K..
We accept payment by BACS, you will need to telephone us on 01772 452462 for details.
If you wish to pay at a Post Office by cash (Transcash), please phone 01772 452462.
If you wish to pay by Banker or Building Society cheque or Postal Order please make payable to “Aquaglow”.
Failed payments by cheque will be charged at our banks prevailing rate + £10.00 + V.A.T. + any subsequent bank charges, until payment is received in full.
POSTAL and FREIGHT Costs At present, delivery, fitting and filling is free for all complete waterbeds on Mainland U.K.
For small mail order accessories and replacement parts Under 2kg, all postal/freight costs on our site are for Off Shore Islands and Northern Ireland and anywhere Mainland U.K.
For Larger mail order accessories and replacement parts Over 2kg, all postal/freight costs on our site are for Mainland U.K.
Off shore and Northern Ireland customers:- We gladly supply to Off Shore Islands and Northern Ireland but will attract an "at cost" surcharge (usually £19.95 and beyond our control) for package's sent by Parcelforce. If you would like to know the accurate Parcelforce charge first, please phone (01772 452462).
PRICES All prices include 20% VAT.
RETURNS/UNWANTED ACCESSORIES After passing inspection of returned and unwanted accessories Aquaglow will reimburse the customer for the goods received, by the method of payment paid, or a cheque.
Appropriate postage and packing must be paid by the customer and is not refundable. Goods must be returned within seven days, unopened, and unused, undamaged, fit for resale, with all documentation.
SHORTAGES in the order Shortages/Missing items must be reported in writing within 3 days of receipt.
SIZES All sizes are intend as a guide and are approximate.
SPECIFICS If you need specific details e.g. height, width, lead times, despatch date, freight costs of accessories etc please phone 01772 452462
STATUTORY RIGHTS. Nothing in here affects your statutory rights.
V.A.T. All prices include 20% V.A.T. Our V.A.T. number is 428 3600 61.
Best Buy Waterbeds Ltd trading as Aquaglow Waterbeds 145 Fox Lane LEYLAND PR25 1HE
Softside waterbeds
